Booking form

Disclaimer:

• Submission of this form is required prior to pickup. 
• Shipments will not be collected without a completed form.  
•  We do not transport bio hazard materials, weapons, firearms or any illegal substance.  
• Extra insurance for additional charges.
• Deliveries can be cancelled up to 4 hours before the scheduled pickup at no cost. 
• Cancellations made within 4 hours of pickup will be subject to a 60% cancellation fee.  
• $50 CAD fee for not handing over the shipment to the driver.  
• $60 per shipment for requested pick up and/or delivery, after 11 pm and on a statuary holiday.  
• Wait time fee of $30/hour (Applied after 30-minute grace period).
• Shipment needs to be fully labelled and sealed.
• Exclusions can be found here. 

Please be advised that driver availability is subject to change until the booking is finalized. To avoid any scheduling conflicts with other pending shipments, please let us know as soon as you are ready to proceed so we can reserve your slot.

Payment:

We accept, cash, e transfer and major credit cards.

Payment is due before the driver is dispatched.

Refunds:

 If Flat Run Logistics cannot complete a delivery due to our error, customers are entitled to a full refund or a no-cost re-delivery. Refunds are processed within 5–7 business days. Refunds are not available for incorrect addresses or shipments that violate our Terms and Conditions (weight limits, restricted items, etc.).