Privacy Policy

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Effective Date: July 17, 2025

At Flat Run Logistics, (referred to as “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, request our services, or otherwise interact with us.

We collect the following types of personal and business information:

• Contact Information: Name, company name, email address, phone number, billing/shipping addresses.
   
• Service Details: Pickup and delivery addresses, package contents (as disclosed), delivery instructions.
   
• Payment Information: Billing details (processed securely through third-party payment processors).
   
• Website Usage Data: IP address, browser type, access times, and pages visited (collected via cookies and analytics tools).
   

We use the information we collect to:

• Schedule and provide courier and delivery services
   
• Process invoices and payments
   
• Communicate with you about your account and services
   
• Improve our website, services, and customer experience
   
• Comply with legal obligations and resolve disputes
   

We do not sell or rent your personal data to third parties. We may share your information with:

• Service providers who assist in delivering, tracking, and processing logistics
   
• Payment processors for billing and invoicing
   
• Legal authorities if required by law or for the protection of our business and users
   

We implement reasonable physical, electronic, and managerial procedures to protect your personal data from unauthorized access, use, or disclosure. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

You may:

• Request access to or correction of your personal data
   
• Withdraw consent for communications or marketing at any time
   
• Delete your account or information, subject to legal and contractual obligations
   

To make a request, contact us at [insert email address].

Our website uses cookies and third-party analytics tools (like Google Analytics) to understand visitor behavior and improve functionality. You can adjust your browser settings to block or delete cookies.

Our website may contain links to other websites. We are not responsible for the privacy practices of those third parties and encourage you to review their policies before providing information.

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.

We may update this Privacy Policy from time to time. The revised version will be posted on our website with a new effective date.

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Flat Run Logistics
ship@flatrunlogistics.com

416.856.2911